Consulting
THE PAINFULLY OBVIOUS
Only two assets in a company really matter: The people who work there, and the people the company serves. Has that ever been more clear than today? When the people who work are on target and serving as good stewards, when they understand their customers and the markets they serve, they are more likely to have the clarity and wisdom to be flexible, adaptable and ethically responsive to ever changing conditions and competition.
Does your organization make the most of the talent and investment you have in both -- in an ethical and responsible way? This is the ultimate question for all companies of the next decade.
Chris Heifner helps an organization harness this tremendous power. My cutting-edge consulting solutions improve marketing, customer maximization, sales, teaming and other mission critical activities. I am an expert in communication such as investor relations, raising venture money, executive coaching and presentation skills. The benefits to you? Increases in revenue, decreases in operating costs and the ability to attract and retain the most potent talent. For more information, call Chris Heifner today.
~ Analysis, Assessment, and Action Plans
~ Executive Coaching and Mentoring
~ Entrepreneurial Services
~ Investor Relations
~ Performance Appraisals
~ Road Shows
SECRET SHOPPER
Secret Shopping can be used for a myriad of purposes from customer experience, benchmarking, competitive analysis, performance improvement to price auditing.
BUSINESS PLAN
I review business plans and provide recommendations.
CUSTOMER MAXIMIZATION AND INTELLIGENCE
To assess customer behavior, feelings, attitudes and motivations, it is critical to engage an independent and impartial firm. Without independence and impartiality, the odds are the information will be skewed.
MARKETING STRATEGY
What are you measuring? How are you measuring it? What does your cost/benefit analysis look like? Let me review your marketing strategy.
PROPOSAL PROCESS
How much more business would you have this year if you had closed on 25% more business, like one of my clients did? I can assist you.
SALES PROCESS
How can you do it better? That is the only question to ask and answer. I use many techniques to ensure enhanced performance.
Research on executive coaching documents an average return of almost 6 times the investment. Companies can expect to see improvements in productivity, quality, organizational strength, customer service, and shareholder value. They can expect fewer customer complaints, and are more likely to retain executives who had been coached.
Managing and leading a small business is as much art as science. This is a space where markets are confusing, technology may be ahead of its time and there is no model or legacy in place. A partner who has "been there and done that" many, many times will prevent thousands of mistakes and ensure wise decisions are made. I provide many options.
How well does your executive team communicate to the investment and analyst community? Studies show the difference shows up in stock prices when executives are effective. I can help them build communication skills and create effective strategies.
Performance appraisal systems are flawed and do more harm than good. I can assist you in creating a system that motivates employees and provides the organization with the information and protection it needs.
ROAD SHOWS - I am an expert in coaching the executive team for maximum performance and in putting together financial road shows and other high-stakes presentations.